Refund policy
Change of mind - 30 days
If you change your mind, you can return an item within 30 days of delivery for a full refund of the item price, as long as it is:
- unused and in the same condition you received it (for example, a screen protector that has been applied or a case that has been fitted and used can't be returned for change of mind);
- in its original packaging; and
- accompanied by your order number or proof of purchase.
There is no restocking fee. You pay the postage to send a change-of-mind return back to us, and the original shipping charge is not refunded. Gift cards can't be returned for change of mind.
Faulty, damaged or wrong items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your item arrives faulty or damaged, or we sent the wrong item, contact us and we'll arrange a repair, replacement or refund and cover the return postage. This applies to sale items too.
How to return an item
- Email info@phoneguy.com.au with your order number and the reason for the return. Please don't send items back before contacting us.
- We'll reply with a return authorisation and the address to send it to.
- Once we receive and check the item, we'll email you and process your refund to the original payment method within 3 business days. Your bank may take a few more days to show it.
For items over $75, we recommend a tracked postage service, as we can't be responsible for returns lost in the post.
Questions
Email info@phoneguy.com.au and we'll be happy to help.